![]() Click on browse and this will map the downloaded file.Under the advanced settings, select Administration and then click on router update.Then go to the admin portal of Netgear.Download the firmware manually and store it on your computer/laptop.Log in to the Netgear Website and check whether there is any latest firmware available for your router.To update the firmware using Netgear Website, follow the steps below: A screen will appear with information about the firmware.Scroll down and select the ‘Check for Updates’ option.Then tap on the router image in the App and you will be directed to the settings.Use the admin credentials to log in to the App.Make sure that your phone is connected to the WiFi Network.If you do not have the Netgear Nighthawk App, download it from Play Store and then install it.Your router must run on the latest firmware.īelow are the steps to update your router’s firmware using the Netgear App: If your router is connected to the internet but cannot access it, it may be operating on outdated firmware. If your Netgear router is still not working even if the cables are not damaged, you should check if there is a firmware update that you need to do. If there are any damages, you should replace the older ethernet/coax cables with new ones.Inspect the ethernet cable connecting the router and the modem.Check the quality of the coax cable that is connecting the wall outlet and the modem.Check the power cord connected to the router and modem.The splitter can also be at fault if you are using bundled services, so it should also be checked.īelow are the steps to check whether your cables are damaged or loose: A clear sign of weak or no connectivity is that there will be no lights on your router or a red light will appear. Your internet connectivity can be affected if there is any damage to the cords and cables. If your router is not working, you should check the cables for any damage. Check whether your router is connected to the internet.Turn on the router and wait for a few minutes for the lights to turn on.Use the Ethernet cable to connect the router and the modem.Now connect the router to the wall outlet using the power cord.Give time for the modem to initialize and the lights to be stable.Turn on the modem after plugging the power cord in.Connect the modem to the wall outlet using the cable.Give the router and modem 10 minutes to rest. ![]() Unplug all the power cords that connect the router and modem, including all Ethernet/Coax cables connecting the modem to the router and the wall outlet.Turn off the power button on the router and modem.Then turn the devices back on and wait for the status lights to become stable.īelow are the steps to power cycle the router and the modem:.Give the devices a few minutes to rest.Find the power button on the router and modem then turn it off.Often these can be corrected through a system restart or power cycle.įollow the steps below to restart your router: ![]() The router works in tandem with the modem by continuously sending and receiving data.Īfter a period of uninterrupted use, sometimes the router or modem encounters bugs or interferences which cause poor performance. You can always fix your connectivity issues with a simple restart. Power Cycle or Restart Your Router and Modem The following are the different ways that you can troubleshoot your router to solve the connectivity problems: 1.
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